Plan Structure

There are three tiers to the PEER 1 Hosting DBA program. Each provides a different level of service for each of three categories.

1. Tier 1 provides basic design/implementation, maintenance and measurement services. A Tier 1 program consumes one hour a month.
2. Tier 2 provides complete design/implementation and measurement services, and increased maintenance services over Tier 1. A Tier 2 program consumes two hours a month.
3. Tier 3 provides all available services. A Tier 3 program consumes four hours a month.

Here's a complete breakdown of each Tier

	TIER 1 One hour per month	TIER 2 Two hours per month	TIER 3 Four hour per month
DESIGN / INPLEMENTATION
Installation
Initial database design assistance
Database objects creation
Security and vulnerability review
Database maintenance plan creation
Database schema changes
MAINTENANCE
Connectivity support
24/7 database support
Database patch management
Troubleshooting assistance
Database user account management
Database cluster support
Cluster monitoring
Failover monitoring
Hardware recommendations
Cluster troubleshooting
Install/configure cluster software
MEASUREMENT
Database monitoring
Database performance/tuning recommendations
Database recovery/restore from backup/logs
Quarterly health check and review
Maintenance plan monthly check