This powerful combination of guarantees and commitments constitutes our very highest level of coverage.
VitalSites™ is designed to protect comprehensively the continuity of sites that are of critical importance to their proprietors.
It applies to all of the factors affecting the viability of the site: the relevant hardware, connectivity and power continuity, plus the Operating Systems of the devices themselves. It also extends to your applications and business processes, thus providing a truly comprehensive umbrella to keep you up and running in almost any eventuality.
As you might expect, VitalSites provides seamless monitoring of all critical hardware (one hour) and applications, data and firewall backups, rapid replacement of failed components and guaranteed response times.
But uniquely, we’re able to guarantee latency between our 19 data centres in two continents: we agree with you a minimum acceptable speed of data transfer. If we fall below that minimum, we compensate you.
VitalSites also includes a guarantee of 100% Internet access. And providing you’re in more than one of our data centres, global load balancing
Our two-level escalation promise invites you to design your own bespoke SLA, specifying the time limits for response and repair respectively. Should a problem arise, we will hit the agreed time limits – or compensate you accordingly.
The full list of guarantees is too long and detailed for inclusion here, but is available on request.