A basic service level agreement designed to address the most common business-disrupting eventualities.

The proper functioning of hardware, network and power supply are guaranteed under Foundations™. For many smaller and less data-critical businesses, it provides a satisfactory degree of reassurance and protection.

Please note that under the terms of the service level agreement, PEER 1 Hosting cannot support the Operating Systems of devices - even for our Managed Hosting customers.

The SLA applies to the replacement of server hardware (this to include servers, CPUs, cabling, firewalls, load balancers and SANs); to the unbroken availability of power and HVAC during a given month (excluding scheduled maintenance time); and to 100% network uptime, excluding scheduled maintenance time but including managed switches, routers and cabling.

Full details of the Foundations agreement terms, along with definitions of the terms used above, are available on request.