The following features and services are always included with all our managed hosting products:
- 30 day money back guarantee
- 24x7x365 award winning FirstCall Support™
- Legendary Wholly Owned Fully Managed SuperNetwork™
- Personal Client Relations Manager
- Full NOC access 24x7x365
- 100% Uptime Guarantee - backed by money-back SLA
- We guarantee Network, Server Hardware, DC power and cooling
- 1 hour hardware replacement guarantee - backed by money-back guarantee
- Unlimited Level 3 System Admin troubleshooting
- Proactive Security Patching
- Full Root Level Access
- Full access to dedicated customer portal at MyPEER 1.com
- Vulnerability Scans
- Site and Server Monitoring
- 500 Peering partners resulting in increased speed of delivery
- SmartKey
- Total bandwidth billing - only pay for what you use
- Guided tour Screen Share technical walk through
- Expert solution design
- Stability - 10 years old, 10,000 customer, publicly traded, top 5 global player (Tier1 2009)
- Anti virus software (Windows servers only)
The following additional options are also available, chat to us to find out more:
- PrivateNet
- Content Delivery Network (CDN)
- Storage Area Network (SAN) storage otherwise known as fibre attached storage
- SAN backup
- Bare-Metal Recovery (TBMR)
- Dedicated Managed firewalls
- Managed Vulnerability scans
- SSL Certificates
- SmartMonitoring™
- Data base admin services available on Microsoft and MySql
- Dedicated load balancing
- Enterprise level shared load balancing