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The Online Election
Mark Stephens
UK Sales Manager

With the latest opinion polls showing that the outcome of the General Election is far from being decided, each political party is working down to the wire to attract more voters. An important demographic is young people, with only a 44 per cent turn out from the 18-24 age group in the last election.

Urgent: Magento Enterprise Security Patch
Mike Duncan
Data Centre Operations Manager

Our partner Magento, has informed us of an important security patch that should be deployed to all Magento Enterprise solutions as soon as possible.

This new patch addresses a potential security issue that allows an attacker to remotely execute code on Magento software using a specially crafted request, in order to steal valuable customer information, credit card details etc.  

Growing Pains?
Daniel Beazer
Lone Analyst

A rare example of a good news story has hit the UK yesterday, coinciding with blue skies and temperatures approaching double figures.

The formula for great customer service
Scott Davis
VP, Customer Experience

The equation for customer satisfaction contains multiple variables; generally you see expectation, effort and experience.  The difference between how well a company handles these variables will equate to a positive or negative customer experience. 

Avoiding the Rush Hour Effect
Toby Owen
VP Product

I can’t stand catching the train in London during rush hour. Fortunately, I’m sometimes able to shift my work schedule to miss the peak train times. This week, however, I joined the rush hour madness two days in a row… truly awful. After discussing my experience with others, I realised it’s not just me, EVERYONE hates taking the train at rush hour. So why do we put up with such an awful experience every day of our working lives?

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